Fees & Billing

Effective from 1 November 2025

Care Family Practice is pleased to offer 100% bulk-billed GP consultations for all patients.

A valid Medicare card must be presented at every visit.

Bulk Billing

Bulk billing applies to all eligible GP consultations in line with current Medicare Bulk Billing Guidelines, including:

  • Standard GP consultations
  • Long GP consultations
  • Medicare-eligible Telehealth consultations

WorkCover & TAC (No-Gap Billing)

We provide no-gap billing for:

  • WorkCover consultations
  • TAC (Transport Accident Commission) consultations

Important: A valid claim number, insurer details, or prior approval must be provided at the time of your appointment. If approval has not yet been granted, the consultation will need to be paid privately on the day and reimbursed once approval is confirmed.

Services That May Incur a Private Fee

Some services are not covered by Medicare and may attract a private fee, including:

  • Minor surgical procedures (e.g. biopsies, excisions, suturing)
  • Skin checks
  • Vaccinations not funded under the National Immunisation Program
  • Medical certificates, forms, reports, and letters not covered by Medicare
  • Iron infusions
  • Pre-employment and driving medicals
  • On-site Allied Health services (independently billed)

All private fees will be clearly explained before your service is provided.

Payments & Medicare Rebates

  • Payment for private services is required on the day of consultation
  • We accept EFTPOS, credit/debit cards, and direct debit
  • Medicare rebates (where applicable) can be processed instantly in-clinic

We accept Bupa, Medibank, and NIB private insurance. Please bring your physical card or digital Pay ID to your appointment.

Patients without a Medicare card will be charged a private fee. For enquiries about fees, vaccines, or other services, please contact reception.

Missed Appointments & Cancellations

To ensure fair access for all patients:

  • A non-attendance fee may apply for missed GP appointments or cancellations with less than 4 hours’ notice
  • Allied Health appointments require 24 hours’ notice for cancellation

These fees cannot be bulk billed or claimed through Medicare, WorkCover, or TAC.

Home & Other Visits

Home visits may be available at the doctor’s discretion for patients living within 5 km of the practice whose medical condition prevents them from attending the clinic.

Getting Your Results

Your doctor will advise when your results are expected. Please contact reception to confirm arrival and book an appointment to discuss them.

For privacy and safety reasons, only your doctor can discuss results.

Your Personal Information

Your personal health information is used solely for your care. We may share relevant information with treating doctors, specialists, pathology providers, and others involved in your healthcare.

Please refer to our Privacy Policy for further details. We also encourage patients to provide an emergency contact for situations where treatment approval may be required.

Telephone Access

Doctors can be contacted during normal business hours. If your doctor is unavailable, our reception team will advise when a return call can be expected.

In emergencies, your call will always be prioritised.

Appointments

Walk-ins are welcome; however, appointments are preferred. We operate using a triage system to ensure urgent cases are prioritised.

  • Longer or double appointments are available upon request and subject to availability
  • Please inform staff if you are bringing vaccines so they can be stored safely

Feedback & Complaints

We value your feedback and are committed to handling all concerns in a fair, respectful, and confidential manner.

  • Written feedback can be placed in the suggestion box at reception or given to any staff member
  • Verbal feedback for minor concerns is welcome and may be addressed immediately

If you feel your concern has not been resolved and wish to take the matter further, you may contact the Health Care Complaints Commission on 1300 582 113.

Your feedback helps us improve our services and patient experience.

Lost Referrals

If you lost your referral once issued by the doctor, a $30 fee will be charged to re-issue a duplicate. This fee must be paid before the referral either printed, faxed or electronically delivered to your requested address

 

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