Fees & Billing

Most of our services are Bulk Billed upon presenting Australian Medicare card. However, a $30 fee applies to the first visit of all new patients (patietnts registering first time) and all walk-in patients without prior appointment.

What does it mean? It means that you will pay your dues in full including $30 gap fee, the consultation fee and any other charges that may apply. You would be refunded the consultation fee by Medicare Australia within 48 hours on registering your bank details at the reception.

Alternatively, if you do not wish to provide your bank details, you can take the receipt showing full payment to Medicare Australia for a rebateable amount.

We accept Bupa, Medibank & NIB private insurance.

A private fee applies to all patrons without Medicare Card. To inquire about vaccines and other costs, please call or ask from the reception.

 

Home And Other Visits

Home visits are available at doctor’s discretion for patients within 5km distance from the practice and whose condition prevents them from attending the surgery. A non refundable fee of $150 may apply.

Getting The Results

Your doctor will advise you for when your results are expected. Please call the reception to see if your results have arrived and make an appointment to discuss your results. Staff other than your doctor is unable to provide your results.

Your Personal Information

Your personal health information is used only for your health benefit. We may disclose this information to others such as, treating doctors, specialists, pathologies and others involved in your health management. Please refer our Privacy Policy for more information.

We encourage you to provide an emergency contact for circumstances where approval for your treatment is required.

Telephone Access

Doctor may be contacted during normal business hours. If the doctor is unavailable, reception staff will advise you when it is likely that the doctor will return your call. In an emergency your call will always be put through to the doctor. In addition, we may call you if any information is needed.

Appointments

We welcome walk-ins, but appointments are preferred. We will try our best to accommodate your preferred time. However, as a standard we use the TRIAGE System. Longer & Double appointments are available on request and availability.

If you are bringing in any vaccinations to the appointment, please inform the staff for a safe storage of your vaccine.

Feedback & Complaints

We respect your right to have a constructive, accessible, and confidential means for providing positive or negative feedback about our services, and for having these comments or complaints dealt with in a fair and efficient way. Written complaints or suggestions may be placed in our suggestion box located at reception or given to any staff member. We also welcome verbal complaints or suggestions for minor matters that would not generally require a written notification (e.g., appearance of clinic, lack of supplies in toilet, temperature). These are matters we may be able to attend
to/resolve immediately. Please feel free to talk to your doctor or receptionist if you have a suggestion or complaint. We take all suggestions and
complaints seriously and will respond verbally or in writing depending on each circumstance. If you wish to take a matter further and feel that you would like to discuss the issue with someone outside of the clinic please contact the Health Care Complaints Commission on 1300 582 113.

Lost Referrals

If you lost your referral once issued by the doctor, a $15 fee will be charged to re-issue a duplicate. This fee must be paid before the referral either printed, faxed or electronically delivered to your requested address

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